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Secura Key Warranty (United States and Canada)
“Secura Key products are warranted against defects in materials and assembly for the period indicated below. In the event that any Secura Key manufactured product fails to perform as intended for any reason during the warranty period, Secura Key will replace the defective product with a new or refurbished product. Any reason includes vandalism, installation errors and “Acts of God” such as lightning, fire, flood, hurricane, etc. The warranty period begins on the date of shipment from our factory, or if sold through a Distributor, on the date of sale (original receipt or documentation is required). This warranty does not include
your cost for taxes, duties, or installation expenses.”


E*TAG® AND RADIO KEY® ACCESS CONTROL READERS = LIFETIME
E*TAG® AND RADIO KEY® CARDS AND KEY TAGS = LIFETIME
SK-ACP Access Control Panels = 2 YEARS
ALL OTHER PRODUCTS = 2 YEARS


Warranty claims require a Return Material Authorization (RMA). Simply call our Technical Support Department at 877-850-3452 for help in evaluating your problem. If no resolution is achieved over the phone, request an RMA Number to initiate the Warranty process. Refer to Secura Key's website for complete RMA policy (www.securakey.com). Return of defective product shall be at the discretion of Secura Key. Customer must retain the defective product for a thirty (30) day period following the issuance of the RMA, during which time Secura Key reserves the right to request return of the defective product.

Warranty Exclusions
• Cards that have been modified by third parties after sale in a manner that affects performance of the card
• Reader Modules, Code Strips, Tags or Inserts that are embedded into other products - these are covered by a separate warranty – check with factory
• Products where the serial number has been defaced or removed
• Products not manufactured by Secura Key are covered by their own original manufacturers’ warranty. Please contact SECURA KEY Customer Service for warranty/repair instructions.

Warranty Limitations

“THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. SECURA KEY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The remedies provided herein are the buyers’ sole and exclusive remedies. In no event shall Secura Key be liable for damages in excess of the purchase price of the product, for direct, indirect, special, incidental or consequential damages (including loss of profits) arising out of the installation, use, or inability to use such product, or loss resulting from the operation or performance of any third party product or any systems in which a Secura Key product is incorporated, whether based on contract, tort or any other legal theory.” Export Warranty (All countries except U.S and Canada) “Secura Key products are warranted against defects in materials and workmanship for a period of 5 years from the date of purchase. Secura Key shall, at its option, either repair or replace products which prove to be defective and are sent to Secura Key freight prepaid and ordered return freight charged to customer within the warranty period. This warranty does not include freight, taxes, duties, or installation expenses. The foregoing warranty shall not apply to defects resulting from abuse, misuse, accident, alteration, neglect, or unauthorized repair or installation. Secura Key shall have the right of final determination as to the existence and cause of the defect. THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. SECURA KEY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The remedies provided herein are the buyers’ sole and exclusive remedies. In no event shall Secura Key be liable for direct, indirect, special, incidental or consequential damages (including loss of profits), whether based on contract, tort or any other legal theory.”

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